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Scrum Master

Job ID: 25-06636
Job Description
This role is for a Scrum Master with some project management activities. The person:



Facilitates Agile events for assigned product and services production delivery teams.

Provides and develops meaningful metrics including Velocity, Sprint Burndown, Lead time, Cycle time and throughput to drive continuous improvement and to support forecasting and planning.

Acts as servant leader to enable the team to be self-organized, cross-functional and effective in an environment new to Agile delivery.

Facilitates team collaboration, decision making and conflict resolution in the production support Incident and Problem Management space.

Assists in managing dependencies with other teams and areas across the enterprise.

Coordinates team activities during PI planning events

Manages projects as needed.



The Scrum Master will be assigned to multiple engineering squads consisting of the following areas:

Application Production Support

Security

*Platform Hardening and System Performance



Duties include:

Coaches squad Members and Product Owner on Agile principles and best practices

Assists squad in clearing obstacles that prevent completion of work

Protects squad from outside interruptions and distractions, and from requests not following squad's intake process and/or not prioritized by the Product Owner

Identifies and addresses team dynamics that affect productivity (and escalates if needed)

Identifies and addresses gaps in squad processes and duties

Monitors squad's board(s) to ensure all required information is completed for Stories and Epics

Guides the squad members in self-management and cross-functionality

Facilitates squad ceremonies (Stand-up, Refinement, Planning/Decomp, Retro)

Provides feedback on squad members

Promotes an environment where the squad can be effective, promoting continual improvement and experimentation

Must be experienced in the Application Production Support space.

Familiarity with overall Application/Infrastructure Security

ServiceNow and Jira experience is a must.

Project Management experience as this role may also help with leading small projects.
Strong metrics, dashboard and reporting experience. (Preferably in Jira, ServiceNow, Datadog, Google Analytics is a plus)
Would like someone with some technical background.


Would like for candidates to be within 50 miles radius to NHQ (Madison, WI) with 2-3 days a week in the office.
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