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Program Manager (Business Process & Continuous Improvement)

Job ID: 25-06687
Job Title: Program Manager (Business Process & Continuous Improvement)
Location: San Francisco, CA 94103 (Remote, no timezone preference)
Duration: 12 months
Contract Type: W2 only
Pay Rate: $66.20/Hour
 
Key Responsibilities:
  • Establish lean processes to help the Growth team operate more optimally, with a focus on productivity 
  • Collaborate with cross-functional teams across Growth, Design, Marketing, Data Science and Content Production to ensure our teams are on track from test design through launch and analysis.
  • Communicate milestones and tackle roadblocks to ensure continued velocity. 
  • Coordinate the release to production of successful and statistically significant A/B tests. 
  • Ensuring constant visibility of test velocity and impact across the organization through effective forums. 
  • Make data-driven decisions and be able to use data as an input to growth strategy. Surfacing customer insights, cross org dependencies and operational inefficiency to validate requirements and proposed solutions. 
  • Coordinate strategy & planning activities to ensure we have roadmaps aligned to meet targets and have a constant pulse of progress towards targets through the quarter. 
  • Self-starter and ability to reach across organizations (Marketing E&R, Product, LCM, a.com, etc.) to build a shared commitment to improve customer engagement experience and business metrics through growth initiatives. 
  • Present findings and prepare operational improvement recommendations regularly for senior directors and above. 
 
Business Acumen and Analysis:
  • Strong ability to understand organizational strategic direction and translate those in to functional and operational change and improvements
  • Research market trends and industry best practices to augment functional operating models
  • Conversant with operational data analysis methodologies, tools and techniques
  • Ability to create strong business cases for projects and work with the leadership team on prioritizations
 
Required Skills:
Problem solving skills
  • Demonstrated ability to adapt and operate in a rapidly changing business landscape
  • Ability to dissect, collaborate and delegate tasks towards solving complex business problems
  • Focused on rapid value creation through quick wins and long term sustainable value realizations
  • A strong Change Manager with tenacity to follow through till closure
 
People Skills:
  • Ability to paint an exciting visual for overall project designs and operating models to influence stakeholders and leadership
  • Strong people skills, with distinctive ability to influence across levels and teams
  • Maturity to deal with ambiguity and agility to switch gears, strategic and tactical, according to organizational needs and dynamics
 
Experience Level:
  • Core 3-5 years of demonstrated success in leading/driving business transformation, operational excellence or process engineering projects
  • Strong understanding of various business process improvement methodologies
  • Bachelor’s degree or equivalent a must
 
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