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Product Operations Manager, Migrations

Job ID: 25-07610
Job Title: Product Operations Manager, Migrations
Location: New York, NY 10011 (Open to remote candidates in US)
Duration: 9 months
Contract Type: W2 only
Pay Rate: $84.51/Hour
 
Duties:
  • We are seeking a highly skilled Project Manager to assist in the coordination and execution of a complex account migration process. This role is crucial for the successful transition of accounts as they go through the following changes:
  • Upgrade account versions, changing their user experience and offering new features and capabilities
  • Transition the identity management of their users to utilize Client’s Identity
  • Change over to administering their users via the client’s Admin Console
  • Develop and implement detailed migration plans and timelines, customized to each customer
  • Collaborate with cross-functional teams, including Product, Engineering teams, Customer Success Managers, and Customer Support.
  • Monitor and report on the progress of the migration process, ensuring timely and accurate updates
  • Identify and resolve any issues or roadblocks that may arise during the migration process
 
Skills:
  • Proven experience in managing complex account migration projects
  • Strong understanding of software versioning and administrative consoles, particularly the client’s Admin Console.
  • Excellent project management skills, with the ability to multitask and prioritize effectively.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Years of experience is less important than hands on experience managing large scale migration of some kind, but 2-5 years related experience preferred.
 
Education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field
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