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Procurement Operations Analyst

Job ID: 25-08332
Job Title:             Procurement Operations Analyst 
Duration:            12 months
Location:             San Rafael, CA Remote

The Procurement Operations Analyst (CW) is responsible for helping to manage the indirect procurement process and will act as the main point of contact for GSP, our Managed Services Provider (MSP), and business stakeholders to ensure purchase requisitions, change orders and receipts are executed timely and accurately. This position also includes the day-to-day administration of SAP Ariba Buying system including troubleshooting errors, identifying bottlenecks and recommending process improvements, creating reporting, and monitoring key metrics like cycle times.

This role is primarily responsible for:
Managing the Requisition to Purchase order process in Ariba, including change orders, PO management, and receipting
Act as the subject matter expert for the indirect procurement process within SAP Ariba, serving as the main point of contact within GSP and our MSP to ensure requests are efficiently progressing through the system and process
Providing oversight and guidance to our Managed Services Provider who performs quality checks on requisitions and end user support throughout the indirect procurement process
Coordinating with GSP, our MSP, and business stakeholders to provide guidance on process and policy, and resolution to issues
Conduct end-user trainings to ensure employees understand the system, process, policies and responsibilities throughout the indirect procurement process
Identifying and resolving discrepancies and issues in data or system errors
Developing and improving indirect procurement workflows, identifying process improvements and areas to increase efficiency and throughput
Generating reports to monitor volumes, cycle times, bottlenecks, and statuses
Assisting in the development and implementation of SOPs, policies and training materials
Liaising with Procurement, Supplier Operations, Accounts Payable, and other key teams to identify and resolve system and process related issues
Ensuring compliance with internal procurement policies, as well as system requirements
This role will collaborate closely with Sourcing colleagues from within the Global Sourcing & Procurement organization as well as colleagues across the company.

Skills:
Skills and Experience Requirements:
Demonstrated strong experience with SAP Ariba Buying & Invoicing (S4 a plus), preferably in an operational and/or process management capacity
Ability to understand and become an expert in our system configuration to maintain optimal end-user experience by assessing stakeholders needs and recommending improvements
Experience working with IT to troubleshoot system issues, drive resolution, and fix at the source to prevent future problems
Confident presentation skills to conduct end-user trainings
Strong working knowledge of the source to pay process to ensure transactions are efficiently flowing both up and downstream of the requisition process
Strong proficiency in Microsoft Office suite applications (Teams, Excel, Word, PowerPoint, Outlook), as well as PDF editing tools (e.g. Adobe Acrobat)
Ability to create Ariba reports, analyze data, and proactively surface issues and recommendations
Working knowledge of other procurement systems and is a plus (e.g. Coupa)
Experience effectively working with and giving direction to managed-services teams
Specific knowledge and expertise in indirect procurement systems and processes
Results-driven mindset and meticulous attention to detail
Excellent communicator and interpersonal skills with comfort working cross-functionally to gather information and resolve conflicts
Motivated, high-energy, curious, self-starter and strong business mindset
Required Collaborative Skills:
Stakeholder Management: build credibility through strong relationships and solid track record of results, via a collaborative approach. Ability to develop a wide network of relationships across various functions and foster cross-functional alignment; become the point of contact and expertise for all things related to procurement contracting operations
Team Collaboration: align with peers to develop operational strategies; ensure alignment with overall GSP goals; closely partner with functional owners across the company
Source to Pay mindset: demonstrate a deep and wide knowledge of the Source to Pay process, including supporting technology to optimize operations.
Communication: skilled in written and verbal communication.
Education:
Minimum Level of Education Required: Bachelor's Degree in Business, Supply Chain Management or related field.
Area of Specialization: Experience in procurement and supply chain management in a global capacity, preferably within the pharmaceutical sector.
Experience working in a matrix (global/regional) business environment
Strong networking skills and a proven ability to build productive and collaborative relationships with stakeholders and business partners
Strong analytical, written and verbal communications, and influencing skills
Ability to work in high pressure environment, often under tight deadlines
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