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Operations Manager 4 (Project Administrator)

Job ID: 25-08029
Pay rate range - $35/hr. to $39/hr. on W2
Fully On-Site

Top Skills:
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
• Team-oriented but able to work independently and manage multiple tasks
• Exceptional skills in Microsoft Office, including Project, Excel, PowerPoint, and Word

Position Summary
The primary objective of this position is to support client Customer Care CE Operation Project/Program Management activities, including project plan creation, resource planning, and project status monitoring & reporting.
The goal of the Project/Program Manager is to support on-time, in-scope/budget projects. To achieve the highest project performance, the person in this position is expected to maintain effective communication with key stakeholders and leaders within the division and cross-divisionally where applicable. Also, require advanced PowerPoint skills with the capability of storytelling visually.

Essential Duties & Responsibilities
• Manage 4-7 ongoing projects portfolio within the Consumer Electronics Operation
• Support business leads in the creation of project plans, deployment & handover plans, and resource plans
• Ensure that all projects have required documentation as they move through the project tollgates
• Collaborate with program developers and business leads to keep the project in scope
• Communicate to leadership on project status and escalation/decision points

Background/Experience
• Education - Bachelor’s Degree; MBA or Masters-level degree a plus but not required(or equivalent experience)
• 4+ years hands-on project management experience with budgets >50K
• 4+ years of strategic planning and project development experience
• Experience communicating with mid-level to top-level leaders (status reports, emails, presentations, in-person meetings)
• Working knowledge of Project Management Fundamentals, Documentation practices, and systems
• PMP certification a plus, Six Sigma certification a plus
• Experience working in a global organization a plus

Necessary Skills/Attributes
• Excellent verbal and written communication skills
• Client service driven with excellent relationship management skills
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
• Team-oriented, but able to work independently and manage multiple tasks
• Self-directed, self-motivated, and results-oriented
• Exceptional skills in Microsoft Office, including Project, Excel, PowerPoint, and Word

Must have:
1) Advanced proficiency on PPT and Excel; must be tech savvy & have attention to detail – will do regular reporting of insights to leadership
2) Business Operations & Customer Care centric mindset/experience (preferred industries are customer experience driven industries such as Healthcare, for example); looking for some type of change management/transformation project experience
3) Must be able to drive their process – design processes and planning of projects while identifying gaps; projects are fast-moving so they must be able to work with ambiguity & pace of the environment

Education: Bachelor’s degree; MBA or master 's-level degree a plus but not required (or equivalent experience)

Years of experience: 4+ years hands-on project management experience & strategic operations planning
 
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