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Operations Manager 4

Job ID: 25-08284
Pay rate range - $35/hr. to $39/hr. on W2
Hybrid Monday ~ Friday, 9 am ~ 6 pm, but it is work from home on Fridays.

Top Skills:
Project management, Communication/presentation, Data analytics (Excel)

Industry does not matter as long as they have operations project management experience (customer experience, service, operations, project management

Must have:
1) Advanced proficiency on PPT and Excel; must be tech savvy & have attention to detail – will do regular reporting of insights to leadership
2) Business Operations & Customer Care centric mindset/experience (preferred industries are customer experience driven industries such as Healthcare, for example); looking for some type of change management/transformation project experience
3) Must be able to drive their process – design processes and planning of projects while identifying gaps; projects are fast-moving so they must be able to work with ambiguity & pace of the environment

Education: Bachelor’s degree; MBA or master 's-level degree a plus but not required (or equivalent experience)

Years of experience: 4+ years hands-on project management experience & strategic operations planning


Position Summary
The primary objective of this position is to support client Customer Care CE Operation Project/Program Management activities, including project plan creation, resource planning, and project status monitoring & reporting.
The goal of the Project/Program Manager is to support on-time, in-scope/budget projects.
In order to achieve the highest project performance, the person in this position is expected to maintain effective communication with key stakeholders and leaders within the division and cross-divisionally where applicable. Also, require advanced PowerPoint skills with the capability of storytelling visually.

Essential Duties & Responsibilities
• Manage 4-7 ongoing projects portfolio within the CE Operation
• Support business leads in the creation of project plans, deployment & handover plans, and resource plans
• Ensure that all projects have required documentation as they move through the project tollgates
• Collaborate with program developers and business leads to keep the project in scope
• Communicate to leadership on project status and escalation/decision points
• Ability to build and analyze data by utilizing tools such as BI/SAP/Excel
• Work with cross-functional teams to make necessary adjustments, implement new ideas, and provide solutions to Field Service operations.
• Work with various internal teams and external partners to implement new technology solutions, modifying existing tools and software.

Background/Experience
• Education - Bachelor’s Degree; MBA or Masters-level degree a plus but not required(or equivalent experience)
• 4+ years hands-on project management experience with budgets > ***K
• 4+ years of strategic planning and project development experience
• Experience communicating with mid-level to top-level leaders (status reports, emails, presentations, in-person meetings)
• Working knowledge of Project Management Fundamentals, Documentation practices, and systems
• PMP certification a plus, Six Sigma certification a plus
• Experience working in a global organization a plus

Necessary Skills/Attributes
• Excellent verbal and written communication skills
• Client service driven with excellent relationship management skills
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
• Team-oriented but able to work independently and manage multiple tasks
• Self-directed, self-motivated, and results-oriented
• Exceptional skills in Microsoft Office, including Excel, PowerPoint, Project, and Word

 
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