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Customer Job

Digital Channel Data Analyst (Banking)

Job ID: 25-06786
Job Title: Digital Channel Data Analyst
Location: Toronto, ON M7A 0A9 (Hybrid, minimum 2 days onsite)
Duration: 12 months
Contract Type: T4
Pay Rate: CA$41.38 – CA$42.25/Hour
 
Role Mandate:
  • The Channels Analyst is responsible for developing automated, scalable reporting and analytics solutions for Canadian P&BB.
  • This position will support omni-channel analytics through delivery of reporting, insights and measurement in line with Enterprise strategy and Digital Acceleration.
  • The incumbent will act as reporting and analytics subject matter expert for the Digital Channels portfolio, combining both business and technology acumen to generate and maintain reporting in various forms (ad-hoc analyses, data visualization, self-serve BI).
  • The analytics is primarily on Customers’ Online and Mobile banking features usage to improve engagement.
 
Role Responsibilities Include (but are not limited to):
  • Build Power BI Dashboards from scratch and maintain existing reporting
  • Data curation – extracting data from multiple sources, manipulating and validation using database tools. Must have SAS, SQL skills and experience
  • Identify, analyze and interprets trends of patterns in complex data set. Analyze data to drive business decisions and actionable recommendations
  • Assimilate and analyze information from a variety of sources, make recommendations and present information in an easy and understandable manner
  • Develop in-depth understanding of client data and systems (IDP, CAD, Adobe)
  • Comfortable with ambiguity – self-learner able to independently navigate complex data
  • Work proactively and collaboratively with key clients and stakeholders to continuously enhance reporting
  • Quality check key deliverables, ensuring they are delivered accurately and to the highest quality
 
Must-Have Skills:
  • 3+ years experience in business intelligence/ ETL, analytics
  • 3+ years experience in Finance industry
  • Strong experience within data preparation, data analysis, and statistical tool sets including but not limited to SQL, SAS
  • Strong verbal and written communication
  • Responsive and experience in engaging with stakeholders of all designations
  • Experience implementing data visualization (Power BI, Spotfire, Tableau)
  • Strong logical thinking, analytical and problem solving skills;
  • Ability to perform on multiple projects simultaneously and deliver under tight timelines Experience with client’s data and familiarity with client’s products and operations
  • A university degree in mathematics, statistics, economics, econometrics, engineering, computer science, physics
  • Power BI, SQL certificates a nice to have
  • Previous experience in data management/data architecture an asset
  • Previous developer (Power BI) experience an asset

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