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Customer Job

Claim Operator

Job ID: 25-08283

Pay rate range - $20/hr. to $23/hr. on W2
Onsite

Key Responsibilities

  • Review new submissions to ensure all required documentation and claim details are included
  • File and manage shortage claims based on shortage investigation reports, theft notifications, and/or warehouse incident reports
  • Investigate and process damage claim submissions based on return authorizations and QA reports
  • Communicate with the logistics service provider to ensure a timely and accurate resolution
  • Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
  • Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
  • Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc.
  • Compile comprehensive claim analyses for monthly reporting to clients
  • Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
  • Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
  • Escalate high-value declinations with management to discuss possible recourse
 

Qualifications:

  • Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
  • 1+ years of freight claims processing experience preferred
  • Excellent verbal and written communication skills
  • Strong critical thinking and creative problem-solving skills
  • Flexibility to work in a fast-paced, team-oriented environment
  • Superior attention to detail, organization, cross-group collaboration, and project management skills
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