close image
Back
Back
Back
Back
Refer a Friend

Customer Job

Change Manager/API Strategist

Job ID: 25-07210
Job Title: Change Manager/API Strategist
Location: Toronto, ON M7A 0A9 Hybrid (2days per week, subject to change)
Duration: 12 months
Contract Type: T4
Pay Rate: $96.47/Hour
 
Role Mandate:
  • The bank is seeking an API Strategist / Change Manager on a large enterprise-wide transformational program. The role will define and implement the operating and support model for payment APIs.
  • The role will oversee and integrate the efforts of change management, training, customer experience, and front-line delivery.
  • The Change Manager will need to develop the integrated change management strategy and execute that strategy. This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics.
  • The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.)
 
Responsibilities:
  • Define and implement the future state Sales & Service operating and support model for payment APIs
  • Obtain leadership support for the implementation of the future state models
  • Lead the Change Management Workstream including integrating the efforts of change management training, customer experience, and front line and operational delivery
  • Apply a structured change management approach and methodology for the changes impacting employees and customers
  • Develop a change management strategy based on assessment of the change
  • Develop a set of actionable and targeted change management plans – including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
  • Execute on the tactical details of each plan
  • Support the communication, training and engagement efforts of employee-facing managers and business leaders
  • Be an active and visible coach to executive leaders who are change sponsors
  • Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
  • Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
  • Create and enable reinforcement mechanisms and celebrations of success
  • Work with project managers and teams to integrate change management activities into the overall project plan
 
Requirements:
  • Previous experience with the implementation and support of APIs including organizational design and execution of client facing Sales & Service support models
  • Bachelor's degree required
  • Familiarity with the Change Management methods, approaches, tools
  • Exceptional communication skills – both written and verbal
  • Excellent active listening skills
  • Problem solving and root cause identification skills
  • Must be a team player and able to work with and through others
  • Ability to influence others and move toward a common vision or goal
  • Proficient in Microsoft Office suite: PowerPoint, Excel, Word
  • Manage multiple and diverse stakeholders with varying needs
  • Establish and manage communications processes, protocols and plans
  • Able to resolve complex issues and conflicting interests with diplomacy and recognize when issues need escalating
 
Nice to Haves:
  • Certification in Change Management methodology
  • Familiarity with Project Management approaches, tools and phases of the project lifecycle
 
Skills:
  • Minimum of 8 years of dedicated Change Management experience. This is a large-scale business transformation project that will affect employees and customers.
  • Candidate must demonstrate experience in not only strategic vision, but also following through on that vision to completion – the role will entail both strategic and tactical efforts.
  • Candidate must demonstrate experience leading teams and/or workstreams.
Share Job

Share to

CV or resume

Choose file
or drag and drop file here
For best results, upload *.doc/.docx/.pdf format files only (File size must be less than 2MB)

Personal information

Tell us something about yourself

How may I help you?

Welcome to Intelliswift Bot

Agent Image

IntelliBot

Support Agent

Hi, Welcome to Intelliswift!
I am here to help you find your way! What are you looking for?

What are you looking for?